Refund Policy

Plain language, honestly stated. We don't sell on guarantees — every product is tested before it's sold, and the one promise we make is that we'll always be honest with you. If something we sold you is broken or not as described, we'll make it right.

1. What this covers

This policy applies to everything you can pay for on abuz8ai.com: downloadable digital products (guides, templates, blueprints, packs) and any paid service engagements (audits, custom builds). Free web tools and waitlists cost nothing, so there is nothing to refund there.

2. Digital products — no blanket guarantee, one honest promise

We do not offer a blanket money-back guarantee. Digital products are delivered instantly by a time-limited download link after payment, and here is exactly where we stand instead:

• Every product is tested before it's sold. Nothing goes on the store until it has been run, checked, and verified to contain what its product page describes.
• The one promise we make: we'll always be honest with you. Product pages describe what you actually get — no inflated claims, no fake scarcity, no promised results.
• Results depend on you. Guides, playbooks, and workflows only produce outcomes through your own work, and AI output quality varies with the prompts and data you provide. A result that depended on your own inputs, or a change of heart, is not a product defect.
• If we got it wrong, we'll make it right. If a product is broken, misdescribed, or your download can't be accessed — corrupt files, a failed download link, content materially different from the product page — email [email protected] and we'll make it right: a fix, a replacement, or a refund, decided case by case in good faith.

Nothing in this policy limits or excludes any statutory consumer rights you hold under the laws of your place of residence that cannot be waived by contract.

3. Services — milestone-based

Paid service engagements (e.g. automation audits, custom builds) are scoped before any payment. If we haven't started the work, you get a full refund. Once work has begun, refunds are prorated against what's been delivered. If the final deliverable doesn't meet the agreed scope, we revise it at no charge before any refund question arises.

4. How to report a problem

Email [email protected] with your order email address and, if you have it, the Stripe receipt or session ID. Tell us briefly what went wrong. We aim to respond within 2 business days; where a refund is the right fix, approved refunds are resolved within 5–10 business days back to your original payment method.

5. How refunds are processed

All payments run through Stripe; we never see or store your full card details. Approved refunds are issued through Stripe to the original card or payment method. Depending on your bank, it can take a few business days to appear on your statement.

6. Chargebacks

If you have a problem, please contact us first — we're fast and reasonable, and a direct email is the quickest path to a resolution. Filing a chargeback before contacting us can lock the order in dispute and actually delay the fix, replacement, or refund you're owed.

7. Contact

Questions about a purchase or refund? Email [email protected]. Related: Terms · Privacy · License.